Terms Of Use
Once an order is confirmed, BOF will not accept return or refund requests . However, in any of the below situations, we are more than happy to work with our patrons to find an amicable solution that is fair to all parties.
In case of Damaged product
- BOF needs to be notified of damaged product within 5 days from delivery date via email to [email protected]
- In the email, order number, image of invoice, 1 outer box image, 2 clear images of damaged product to be sent.
- In case of multiple item shipments, only the affected product can be returned and replaced.
- We will be happy to re-send and replace the product(s) promptly and we will work with you on providing an amicable solution.
- Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.
In case of Missing product
- BOF needs to be notified of missing product within 5 days from delivery date via email to [email protected]
- In the email, order number, image of the invoice, 1 outer box image, 2 clear images of the opened box with all items received to be sent.
- We will be unable to accept a refund request. But, we will be happy to promptly re-send the missing product
- Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.
In case of spoiled product
- BOF needs to be notified of spoilage of product within 10 days from delivery date via email to [email protected]
- In the email, order number, date of packaging/ date of manufacture, clear images or video of the product to be shared
- We will be unable to accept returns due to variance in taste, texture, colour or aroma. This is because our products are completely natural and made mostly by hand so no two batches will be identical. No compromise is made in the natural production process, use of best and natural ingredients and we will ensure that maximum nutritional value is retained
- We will work with you on providing an amicable solution.
- Product will be replaced after due investigation and diligence and we assure a fair outcome at all times.
- Email will be responded to within 24-48 hrs, and full assistance will be provided thereafter.
PAYMENTS
- Payment options for customers: COD | Debit Card | Credit Card | Net Banking | Store Credits (customer-specific) | Wallets
- There are no hidden charges. You pay only the amount that you see in your order summary at the time of check out
- In case of a payment failure, please retry after checking if the information passed on to the payment gateway is accurate i.e. account details, billing address, password (for net banking), etc.
- If your account has been debited after a payment failure, the amount will be rolled back to your same account (used for booking orders) within 7 business days. You can email us on [email protected] your order number for any clarification
- Please ensure that while making payments, you are in a secure area & none of your card/bank details are being overlooked.
